We're not angry people looking to say bad things about a good place - we are happy-go-lucky people who appreciate customer service. We believe that the Pat Rogers salespeople have customer service in mind, but when it comes to the sales managers (Andy), customer service takes a backseat to everything else. Here's our story. We contacted one of the salespeople via an online posting. She was absolutely professional and worked hard with the sales manager to accommodate our needs. We drove 3 hours to Pat Rogers, met with our salesperson to confirm the deal, and then had to meet with Andy. Andy told us the bike we drove out to purchase was sold the evening prior - he paraded us around the dealership to try to persuade us to buy a different bike to make it more convenient for him! He made us feel guilty for wanting the bike we drove 3 hours to purchase because it was going to cost him time and US money to get the bike shipped to his dealership!!! On top of all that, he wouldn't honor ANY of the negotiating his salesperson did to get us to the dealership - nor did he make any counter-offer or make any attempt to try to sell us the bike on any terms other than his own. This isn't a problem particular to Pat Rogers - this is a common problem with most dealerships - strong, talented salespeople with non-customer-service oriented managers who give no consideration to lessening inventory, reducing overhead, and increasing throughput - but rather placing their ego above customer satisfaction. This will be yet another Harley dealership that we will NEVER do business with again - in any form or fashion.
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