How Empowered Employees Impact the Client Experience - Lunch and Learn
Micro management can limit an employee’s ability to think about boosting customer service, perhaps even stifling the urge to help. Learn what people need to feel empowered toward providing the ultimate customer experience. In this workshop, we’ll discuss how to set guidelines that provide wiggle room to make service decisions, plus reel in those that have a tendency to go overboard.
Created by OmniaGroup