Creating a Sales Culture: Coaching CSRs to Sell - Lunch and Learn
If you are creating a sales culture, you have to make selling comfortable for CSRs. It’s no secret most dislike it and prefer to simply avoid the task altogether. Many CSRs panic if asked to press for a sale. Insight into your CSR’s natural work practices and communication style allows you to play into strengths and navigate around weaknesses when it comes to making confident cross-sellers of service workers.
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