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St Paul, MN

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Process Improvement Measurement

Wednesday, Jan 7, 2015 1:30p

Continuous improvement work requires measurement to demonstrate improvement. This three hour course will focus on the importance of measurement, how measurement is used, how to select measures, and how to develop a data collection plan.

Learning Objectives:

Understand where measures fit in the improvement cycle
Describe the importance of process measurement
Understand how to use data to guide and sustain improvements
Identify tools for collecting and displaying data to use for continuous improvement
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