Problem Solving
Wednesday, Jan 7, 2015 9:00a
Minnesota State Retirement System
St Paul,
MN
Problem Solving is a half-day course that teaches participants a non-blaming method and set of tools to identify and solve small to large scale process problems at their source. Course components include:
Recognizing process problems
Identifying and using the right tool to uncover the root causes of a problem
Brainstorming solutions
Prioritizing solutions
Developing an implementation plan
Monitoring and sustaining results
Audience: All public sector employees, especially CI/QI practitioners
Prerequisite:… Show more
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Thu 4/2 8:00p
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