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St Paul, MN

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Problem Solving

Wednesday, Jan 7, 2015 9:00a

Problem Solving is a half-day course that teaches participants a non-blaming method and set of tools to identify and solve small to large scale process problems at their source. Course components include:

Recognizing process problems
Identifying and using the right tool to uncover the root causes of a problem
Brainstorming solutions
Prioritizing solutions
Developing an implementation plan
Monitoring and sustaining results

Audience: All public sector employees, especially CI/QI practitioners
Prerequisite:
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