**Formerly Big Easy Concert House, now the Knitting Factory
World-class performers and state of the art sound and lighting make this 1,500-capacity concert venue come alive almost every night of the week. When it's not buzzing with great concerts from touring national acts, The Knitting Factory also features dance club nights and other special events that keep the crowds rocking into the wee hours.
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1 review
I attended the night of the Michael Franti concert. I'd never been to the Big Easy or the Knitting Factory before so I didn't know what "general seating" meant. That particular night it meant 10% of the attendees guarded their stools for the night and the other 90% needed to find a spot and be prepared to stand for the duration. I don't pay for seating when I'm going to have to stand - if I'd have known there was no seating I wouldn't have purchased the tickets.
When I purchased the tickets online about a week and a half before the concert, there was another band scheduled to play earlier in the evening that wasn't going to go on - I didn't concern myself with that... I was going to see Michael Franti and that concert was from 8-10. Doors opened at 7:00. Show was from 8-10. At 9pm there was nothing but turntable. I tried to find a manager and ask for my money back and no one could find a manager and then I was told that no refunds were given and they reassured me that the band was onsite. Which I already knew because I'd seen the buses at 5:45 on my way to dinner at Scratch. I wasn't worried that the band wasn't onsite. I was upset that the band wasn't onstage and performing when they had been billed to be. The explanation I was given was that the opener had cancelled. Which - hello - y'all knew that well before and didn't change the showtime - not my problem. I left with a general number - the box office wasn't allowed to give me the name of a manager to request.
The number I was given turned out to be a bunch of voicemail boxes... and the manager in charge of event security and customer complaints never got around to returning my voicemails.
I won't be returning to the Knitting Factory anytime soon. And it won't get rave reviews when my friends ask how the concert was either.