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HR 101-Customer Service Skills I
Phone (408) 924-2141
Age Suitability None Specified

HR 101-Customer Service Skills I

Wednesday, Dec 5, 2012 9:00a

Date: 12/5/2012
Time: 9:00 AM

Location Information:
SJSU Main Campus - Clark Hall
Room: 547

Contact Information:
Name: Amy Ruiz
Phone: (408)924-2141
Email: Amy.ruiz@sjsu.edu

This half-day workshop will provide participants the tools they need to turn potentially difficult situations into successful
interactions. We will identify common customer expectations, behaviors that constitute good service, practice effective listening skills, and
practice problem solving.

*Learners must be able to attend
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Location & Nearby Info
SJSU Main Campus - Royce Hall
One Washington Square
San Jose, CA 95192-0080
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