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Rockford, IL

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Phone (815) 226-4000
Age Suitability None Specified
Category Community
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EDP: Seminar #12 - Total Customer Service

Thursday, Dec 19, 2013 8:00a to 11:00a
Rockford College Rockford, IL

Is it just a department that is responsible for customer service or is it the responsibility of everyone in the organization to ensure excellent customer service? The seminar deals with how good leadership has a strong role to play in a solid customer service mentality that runs throughout the organization. Other topics include the definition of a customer (anyone that needs something - whether internal or external to the organization - that you can provide) and a discussion on the limits of a customer's… Show more

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Rockford College
5050 E. State St.
Rockford, IL 61108
(815) 226-4000
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