EDP: Seminar #12 - Total Customer Service
Is it just a department that is responsible for customer service or is it the responsibility of everyone in the organization to ensure excellent customer service? The seminar deals with how good leadership has a strong role to play in a solid customer service mentality that runs throughout the organization. Other topics include the definition of a customer (anyone that needs something - whether internal or external to the organization - that you can provide) and a discussion on the limits of a customer's… Show more
5050 E. State St.
Rockford, IL 61108