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Customer Service Certification

Monday, Oct 21, 2013 8:30a
University of Richmond Richmond, VA

Description This intensive two-day certificate class is designed for everyone who works with people - from frontliners to executives - and harbors a passion for personal improvement. Participants will engage in serious professional conversations, but also share many laughs as they work in groups and enjoy creative exercises. Topics include bad vs. good service, problem customers, leading a customer service revival, the three genres of service, reputation management, customer retention and much more.… Show more

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Location & Nearby Info
University of Richmond
Westhampton Way
Richmond, VA 23232
(804) 289-8000
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