Virtual Team Captain - Get your game on, and let us worry about the details
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FAQs
What is the refund policy?
Event Refund Policy
Refunds for individual game tickets purchased through Virtual Team Captain will be dealt with on a case by case basis. In the event that a game was canceled due to facility unavailability or event cancellation, full refunds will be issued. If an attendee is unable to attend the venue, adequate notice must be provided to the event… Show more organizer. Unless otherwise noted, 24 hours shall be defined as acceptable notice for cancellation and a full refund. Comped and full time players, please update your availability via the event page or your organization's main point of contact to ensure appropriate coverage. For additional information, please contact sales@virtualteamcaptain.com.
Merchandise Refund Policy
Refunds for merchandise will be handled on a case by case basis. Unused merchandise in the original unopened packaging will receive a full refund within 30 days of purchase. Any other merchandise attempted to be returned will require inspection of the associated products. We pride our customer service, so please let us know if we can assist with your particular situation. For additional information, please contact sales@virtualteamcaptain.com.
Rules and Regulations
Tickets are valid only for the event for which it is issued. All tickets are a revokable license which may be withdrawn and admission refused anytime upon refunding the printed purchase price or based upon the league admission guidelines. All tickets must not be resold or offered for resale in a manner or at a price in violation of any federal, state, or local law or regulation. Resale or attempted resale at a price higher than that printed herein is grounds for seizure or cancellation without refund or other compensation.
The ticket holder voluntarily assumes all risk and danger of personal injury and all other hazards arising from or related in any way to the game of ice hockey, for which all tickets are issued, whether occurring prior to, during, or subsequent to, the actual playing of the game, including specifically (but not exclusively) the danger of being injured by batted pucks or thrown or broken sticks.
The holder further agrees that Design by Etzel, LLC, the participating clubs, and the event venue (including their respective officers, directors, employes, agents, partners, shareholders, and players) are not liable for injuries resulting from such causes.
Prohibited items from the venue include, but are not limited to the hosting facility. Please refer to their rules and guidelines.
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