Orlando BP Group CPP Professional®, Masters®
The Certified Process Professional® (CPP) Program (8 Levels) takes BPM Training to an entirely new level.
Become a Business Process Professional (CPP Master ® ) through learning and experiencing the most practical, successful and proven toolkit for process change CPP Level 1, 2, 3, 4, 5, 6, 7, 8 - From Practitioner to Professional to Master to Champion This premier Workshop is designed for those seeking advanced professional skills in process management, process improvement, process alignment and… Show more innovation. These are the Outside-In Advanced BPM Methods and Techniques that Deliver!
Uncover Process Improvement opportunities in just hours
Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
Innovate to compete, set the market trend and even dominate your industry
Release significant costs, improve revenues and enhance service immediately
The Certified Process Professional ® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.
CPP Level 1: Monday CPP Level 2: Tuesday CPP Level 3: Wednesday CPP Level 4: Thursday CPP Level 5: Friday
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.
WHO Should ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.
Course attendees will learn how to:
exploit process management for triple crown* benefits with sustained high performance
develop performance metrics for end-to-end processes
link processes to enterprise business goal
coach and align people for performance and process management
improve business performance immediately (15-40% within 90 days) and
establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
achieve the tactical and strategic payoffs of process
*triple crown = reducing costs, enhancing service and improving revenues at the same time
WHAT You GET
Hands-on instructor-led Workshop by world recognized Coach
All Materials electronically (for your own internal use) and online support
SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
Certification as a Certified Process Professional & CPP Master (CPP) Levels 1, 2, 3, 4 & 5 (Practitioner, Professional and Master)
CEMMethod(tm) and the associated Six toolkits. 12 months license for distribution and updates
Membership in the world’s premier Process & Professional business club - Direct, Linked In (private groups) and Google communities.
Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar)
Unique one to one telephone support (dedicated telephone number)
Hard and softcopy of Outside -In The Secret. Steve Towers 2010 book that kindled the flame of Outside In.
Simply the most Advanced Technique for process improvement; typically producing extraordinary improvement results on processes in Less Than 90 Days
From Practitioner To Professional
Level One – Introduction to Advanced Business Process Management – Process Optimization
Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.
Apply process diagnostics to any existing process or service.
Understand and identify moments of truth, breakpoints and business rules
Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
Identify actions that can be taken to improve the process.
Identify actions that will significantly reduce the process points of failure and causes of work of the process.
Identify actions that can be completed in less than 90 days (often much less).
Analyze the benefits versus cost (resource/time/degree of change) for each action
Clearly identify “low hanging fruit” – actions that require minimal investment versus return
Apply process diagnostics to a customer focused (Sco) process.
Determine the points of failure performance and causes of work performance process factors.
Conduct the risk assessment on the business and customer including
Identify actions that can be taken to improve the process.
Review the various techniques and approaches to improving process (useful internal materials), and
Understand and apply the Customer Expectation Management Method (CEMMethod) as an Advanced Process Management approach
LEVEL Two – Advanced Business Process Management – Process Alignment to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.
Understand the concept of Successful Customer Outcomes and review recent case studies of global champions.
Define Successful Customer Outcomes for any process, product or service.
Create the 7 step action plan for crafting Successful Customer Outcomes.
Develop the Sco mind map for any process, product or service.
Understand the substantive difference between customer wants, desires and needs.
Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves)
Understand Current and Future State Process Models
Develop a Current State Process Model – individual, team and enterprise wide.
Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (Cemm) and the Advanced Process Management approach to analyse the Current State Model
Assess the Risk factors (organisation and customer) identified in Current State Modelling
Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement
Prepare a Risk Assessment Profile that informs the Future State
Develop and substantiate an Action Plan to mitigate risks
FROM Professional To Master Level Three – Advanced Business Process Management – Process Innovation
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.
Use Moments of Truth to build the Innovation Landscape foundation
Create the Process Innovation Landscape that can be used to support Strategic Goals
Uncover the untapped potential of the process to create market differentiation and market leadership.
Find the natural form of the process within the process
Create the Strategic Landscape of the process
Use the Strategic and Process Innovation Landscape to: Identify the best Tactical Action that can be taken on a process
Identify a Process Roadmap that takes us to a Market Leading position over time.
To leap the competition in a single bound (Superman Innovation)
Develop the principles to build an ongoing competitive Market Leader process profile that continuously resets the “market expectation.”
Create a Future State Model
Quantify business benefits of the Future State (typically double digit improvements to costs, productivity, revenues and service within 90 days)
Prepare the means to integrate Cemm and Advanced Process Management into the Strategic and Operational objectives of the organisation.
Understand Process Maturities and the use of the Orca process audit approach.
Articulate the challenge of Evolving Process in conjunction with the 8 Omega approach.
Assess Process Maturity utilising various approaches including 8 Omega and ORCA.
Compile the Plan of Execution
FROM Professional To Master Level Four – Advanced Business Process Management – Performance Management
We explore and make our won the territory of Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
Align your Performance Management systems to achieve Successful Outcomes
Integrate Balanced Scorecard and Strategy Maps with advanced BPM
Create an on-going Performance improvement culture enabled through BPM
Exploit process management for triple crown* benefits with sustained high performance
Develop performance metrics for end-to-end processes
Link processes to enterprise business goal
Establish the BPM Scorecard for the Organisation
Integrate Performance Management with BPM to create sustained success
Coach and align people for performance and process management
Establish a method to sustain continuous improvement (annual improvements 15-20%)
Harness process management to deliver successful technology deployments
FROM Professional To Master Level Five – Advanced Business Process Management – Integration & Implementation
CPP Level 5 brings it all together. Split into two sub sessions (a) Integration, we feature ‘bridging the business It divide’ and integrating the sometimes disparate business functions into a cohesive ‘Outside-In’ delivery. In the second session (b) Implementation, we determine the most effective programme, project and team structures to successfully implement Advanced BPM. Specific items covered include: (a) Integration
The very latest research and challenges associated with deploying BPM successfully. Latest - Includes the Six key questions you should ask when evaluating a business process management solutions vendor.
Integrate your current technologies with the 'outside-in' business perspective
Ensure the use of appropriate technology for delivering successful BPM
Create a mutual alignment of business and technology to deliver success
Create a framework to implement technology for innovative process improvements
Develop and reinforce business and technology alignment
Assess appropriate 'solutions' for varied business challenges
Implement a robust framework for solutions identification, introduction and assimilation into existing process architectures
Identify the skills and approach for best practice process technology delivery
Starting (or realigning), growing and sustaining Advanced BPM across the organisation
Developing the appropriate skillsets, team structures and roles
Growing the internal competence and implementing a robust development and process maturity system
Introducing (or consolidating) Process Ownership and Stake-holder Management
Advancing Sco frameworks to precisely identify Customers, their needs (internal and external), and the Outside-In Maturity Advance Framework(tm) (OIMAF)
Evaluating and Assuring cross business support for Advanced BPM from the top team to the front-line
FROM Master to Advanced Master Level Six – Enterprise BPM Strategy
Several exemplar case studies, practical exercises, toolkit and template takeaways plus a hard and soft copy of the latest book “Outside-In. The Secret of the 21st centuries leading companies”.
Aligning the core business processes with organization Vision & Mission
Understanding the key metrics that create the Enterprise BPM deliverables
Managing and maturing the key metrics to ensure success
Ensuring BPM is on the Top C Level suites radar
Unifying Enterprise BPM with Strategy explicitly and forever
Connecting the dots… linking everything to process
The Process Performance Landscape® includes Advanced application of Successful Customer Outcome Modelling, Moments of Truth, Breakpoints, Business Rules, Points of Failure
Enterprise Process Maturity modelling
The Organization Readiness & Competency Assessment®
The Enterprise BPM Scorecard
The Outside-In Strategic Business Model®
Customer Expectation Management Method®
Ensuring and Delivering sustainable improvements from the ‘front line’ to the ‘board room’
FROM Master to Advanced Master Level Seven – Enterprise BPM Leadership
Complimentary to Enterprise BPM Strategy we review the four key models of leadership for successful BPM
Lead Successfully through the engagement and drive of the key people and teams
Get lasting results through positive change focused on process, operational and strategic intent
Optimize performance at the individual, team and corporate level
Develop and Build powerful BPM teams that deliver results and exceed expectations
Implement 21st century rewards structures to motivate and reinforce effective behaviours and on-going delivery
Participants will also have the opportunity to engage in current research and exchange around a new book, in association with a Harvard Business School Associate, regarding the High Performance Organization (publication due mid 2012).
From Advanced Master to Champion Level Eight – Enterprise BPM Execution, Strategic and Operational Deployment
An Advanced BPM center of excellence (Coe) is essential for organizations planning to adopt BPM across the enterprise. It has both a Strategic and Operational intent and provides a governance mechanism as orgnisations adopt Abpm and Outside-In. The evolution from functional/specialist (inside-out) to Enterprise wide and Customer Experience based processes (Outside-In) sees challenges in terms of standardization, scalability, performance and governance. Ultimately the Coe provides the means to mature the organisation beyond the industrial/information age mindset and embrace Next practice approaches. Advanced Organisations make real the mantra "The Customer Experience is the Process" and in doing so out perform those still locked into a 20th century, top to bottom left to right mindset. This two day practical expose provides the approach, means and method to implement and develop a Coe to ensure the enterprise is aligned and able to reap the benefits of Outside-In.
The CPP Champion has at their disposal the most comprehensive Strategic and Operational methods and tools available to ensure both individual and corporate success. Introduced in 2011 the CPP Champion will belong to an elite in their profession and is a vital resource for Enterprise and Outside-In transformation in the coming Decades.
I'm writing to endorse Steve Towers' Certified Process Professional Masters program. It completely changed the way I think about a process. Steve taught us amazing secret techniques of process improvement. The program provided me the ability to apply all the learnings immediately after the training.He's a very effective trainer with a wealth of knowledge to share. This is a must training for everyone who's interested in making a process better! Maria T Ferreira Avp - Client Experience Process Improvement at Citi Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!! Neal Ross, Chief Information Officer at Konica Minolta Business Solutions New Zealand Limited
The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well. Paul Botes, Standard Bank
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace. Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject. David Mulovhedzi, Dpsa (South Africa)
I did the CCP Masters 2 weeks ago and it completely changed my world. Since then things are going really fast within our organisation. The rest of the guys in our executive team are completely sold on the concept. I am now taking the rest of the staff through some sessions. We plan to work on and optimise 6-10 key processes in the near future. We are also: • Revamping our organisation structure to go to the "customer inclusive" model. • We are going away this weekend to re-think our business plan (which was based on old thinking) • We are actively considering getting rid of all our titles and silos in the organisation and only having "the business we really are in" on the business cards. • We are completely changing the Kpi model to only focus only on and rewarding for increase in revenue, cost savings, good service and most of all successful customer outcomes. • We have appointed a staff member to begin talking to clients and to start understanding and managing their expectations. To be honest I did not think it would happen that quick. Nachiket Gole, Chief Information Officer - PowerNET Computer Consultants, September 2010
...you've fundamentally changed the way I think about every process. And inspired me to try Outside-In (Oi) in all walks of life. The first two levels should be included in educational curriculums (yes, even at the junior levels). If everyone started applying Oi, the world would be... where it should be. Mahesh Mirchandani, CEO at BhumiTech
If you are looking to improve your own professional skills in business process management and business process improvement, then I would recommend the Advanced Business Process Methods and Techniques of the Business Process Professional programme by BP Group . Stephen Nicholson, Certified Process Professional – Master, BPM Systems ( see blog )
Excellent presentation, clear and concise. Absolutely Gripping Devendra Maisnam, Business Analyst, National E-Health Transition Authority
"Thanks for what were excellent sessions last week. I still find it incredible that in this conventional information and process rich world we live in that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically." Charles Bennett, Managing Partner & Project Director at Ibs Publishing
"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now ! " Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore
"I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session on CPP this week" Syed Raashid, Specialist, RasGas Co Ltd. UAE
"Thanks again for the fantastic course and insights you provided." Sean Schurmann, Business Process Architect, Queensland Building Services Authority, Australia.
"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again. " Craig Reid, Senior Business Analyst, Gen-I
"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework." Steve Melville, Director, Sun Microsystems, USA.
"I would like to thank you for a wonderful experience for me to know the nuances of Abpm. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises." Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional and life transforming. This training should be on every corporate agenda" CIO Pharmaceutical, Florida
"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai "Excellent - he is a very good leader" Senior Quality Analyst, Aec, Saudi Arabia
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience." Director, H&R Block, USA
"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the Cem approach with our team. Senior Analyst, Investment Bank, London
“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.” Mark Barnett, Director of Global Process Practice, Acn, Inc.
“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change." Kenneth Mortimer, Principal, MBA & Associates Ltd
"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more." VP Emea GDS International
"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool." Senior Systems Analyst, Barclays Bank
"We have collated the scores from the event and you came out as the most highly regarded." Conference Producer, Iir International "Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced." Booz Allen Hamilton, Washington "Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks." Coo, Fortune 500 Company, Washington DC “You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.” Director - Process Management "...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach" Telco Director, now CIO of Ceu, Hungary “Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.” Theo Priestley, Head of Business Process Management, Psingularity
“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.” Peter Fingar, Industry Guru and author of many top selling Business books
“Transforming the planet, one person, one process, one organisation at a time”
Example Recent Clients
A.W. Rostamani Holdings Co. (LLC)
Hypermedia Technologies Ltd
PT Sistemas Informação
ABN Amro Bank NV
PThrivent Financial for Lutherans
Abraaj Capital Ltd.
Purac, a CSM company
ICICI Prudential Life
Abu Dhabi Investment Authority
Acumen Business Processes
IDS Scheer Uk Ltd
Quality Manufacturing Today
R2K Software India
Impala Platinum Limited
Aenishaenslin Consulting GmbH
Ras Gas Company Ltd.
ÅF Infrastructure AB
RasGas Co Ltd
Rath & Strong
IndusInd Bank Ltd
íÑepp Services, Inc.
Red Cross & Crescent Society
Red Hat Incorporated
Akzo Nobel Coating Ltd.
Infocomm Development Authority of Singapore
Reliance Communications Ltd.
Alexer Pty Ltd
Infosys Technologies Ltd
Renault Nissan Consulting
InfoTech HelpLine India Pvt Ltd
Research In Motion
Allianz Cornhill Insurance Plc.
Allianz Insurance Plc.
ingena group limited
Allied Digital Services Ltd.
Allied Irish Bank
Allstate Management Consulting Services
Inpex Perth Office
RM Asia-Pacific Pty Ltd
ALSTOM (Switzerland) Ltd.
Rohan & Associates
Amadeus Services Ltd
Instituto Aviação Civil
American International Group
Royal Bolton Hospital
Integrys Energy Group
Anantara Solutions Pvt. Ltd
Intelenet Global Services Ltd.
RS Components UK
Anderson Pharmaceutical Packaging
Intelligent Content Protection
Andrew Network Solutions
Intelligent Decision Processes
RSIS (Uk) Ltd
API (Academy for Political Intelligence)
Intense Technologies Limited
RWE It Uk
International Process and Performance Institute
S Clarke Consultancy
Interquad Learning Ltd
Investec Asset Management
Areen Design Services Ltd
SaM Solutions B.V.
Samarco Mineração S A
Arista Management Group LLC
Sanctuary Housing Association
Arkadin (Singapore) Pte Ltd
ARM Embedded Technologies
Irish Life & Permanent
Santander Consumer Finance Benelux
Irish Life Corporate Business
SAP Deutschland Ag & Co. KG
Asgard Wealth Solutions
Iskandar Regional Development Authority
SAP Uk Ltd
Saudi Telecom Company
Athlon Car Lease International
ITC Infotech India LTD
SCA Technologies India
Atos It Solutions and Services GmbH
J.O.P. Consulting, Inc.
Schenker Arkas Nakliyat ve Ticaret A.Ş.
Atos Origin Nederland B.V
jardine lloyd thompson
Auroscient outsourcing ltd
JJB Consultants Inc
Schneider Electric SA
Johannesburg Roads Agency Pty LTD
Kainos Software Ltd
Securities & Exchange Commission
AXA Investment Managers
Sella Synergy India (P) Limited
KIT digital AG
Axispoint Solutions Limited
Klados Solutions Uk Limited
BA Continuum India Pvt. Ltd
Kofax Uk Ltd
Serco Group Plc.
KPIT Cummins Infosystems Ltd.
Service Petrolier Schlumberger
Banco de Portugal
KPMG International HQ
SetClear Pte. Ltd
Banco Espirito Santo
Kraft Foods Uk Ltd.
Severn Trent Plc.
Banco Privado Português, S.A.
Krauthammer International AB
Bank of America
Kuwait Gulf Oil Company
Bank of Ireland
Kuwait Oil Company
Shell Chemicals Limited
Bank of New York
Kuwait Petroleum Europoort
Shell Gas & Power
L&T Infotech Ltd
Shell International Petroleum Co Ltd
L-3 TRL Technology
La Roche AG
Siemens Building Technologies
Lawrence Berkeley National Lab
Siemens Pte Ltd
LDS Church - 8 delegates
Bayer HealtCare AG
Bayer HealthCare AG
Bayer Schering Pharma AG
Learning to See & Toyota Kata
Lee Maschinenbau GmbH
Six Sigma City
Legal & General
Skandia Uk Head Office
Lehman Brothers Bankhaus AG
BE Army Department of Staff Evaluation
Leighton Contractors India Pvt. Ltd
Lek Pharmaceuticals d.d.
SMS Management & Technology
Bemitech Technology Group
Leo Pharma A/S
Lex Vehicle Leasing Ltd.
South African Reserve Bank
Bhambi & Associates
South Warwick Hospitals South Warwickshire Hospitals NHS Trust
BHP Billiton Iron Ore
Libyana Mobile Phone
Sports Surgery Clinic
BME (A Member of the Omnia Group)
Lilly Pharma Fertigung und Distribution GmbH & Co.KG
st john of god health care
Link Consulting SA
St Regis Paper Company
Bord Gais Energy
Standard Bank Life
Bord Gais Networks
Lloyd`s Register EMEA
Lloyds Banking Group
Standard Life Bank
Standard Life Investments
Lloyd's Register Asia
BP International Ltd
Local Government House
Bradford & Bingley Plc
Lockheed Martin Uk-Insys Limited
Lodestone Management Consultants
Student Loan Company
Bristol-Myers Squibb Company
LSC Group Ltd
British American Tobacco
BT Group plc
Mail Newspapers Circulation Dept.
managecom systems limited
Syngene International Ltd.
Business Dynamics Svenska AB
Manipal – City & Guilds Skills
Manuel Paquim Sucessores, LDA
Bytes Technology Group
C Banque Cramer & Cie Sa
Marel Townsend Further Processing
C I N
Talk Talk Technology
Cable & Wireless
McLaren Automotive Ltd
Tata Aig General Insurance Company Ltd
McMillan Shakespeare Pty Ltd
Tata Communications Transformation Services
Caixa Geral de Depósitos
Tata Consultancy Services
Caja de Ahorros de Santander Y Cantabria
MDS Nordion Inc
MEDASSIST - A Firstsource Company
Canadian Imperial Bank of Commerce
T-Com Innovationsgesellschaft mbH
Mercedes Benz Uk Ltd
Teleca Sweden South AB
Catalent Pharma Solutions
Mid Kent Water
Telenor Global Services AS
We are sometimes asked about the small print: Here it is just in case.
BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. This offer is valid for a period of 12 months from the date of the postponement. No refunds will be available for cancellations or postponements. BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.
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