Complaints are Gifts - A how-to guide for unwrapping their content, determining their value, and re-gifting back to your
At the end of this workshop you will understand how to use the content contained in customer complaints for continuous improvement, prioritizing your To-Do list, and turning from reactive to proactive.
You will also learn the proven method for de-esclating an upset customer and making them a loyal customer for life!
The program starts at 7:30 AM with coffee and light breakfast. Workshop begins promptly at 8:00 AM.
Attendees leave with a workbook of repeatable exercises and references, monthly tips… Show more
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2324 Crestmoor Rd.
Nashville, TN 37215
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