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Complaints are Gifts - A how-to guide for unwrapping their content, determining their value, and re-gifting back to your

Tuesday, Jul 16, 2013 7:30a
Hampton Inn Green Hills Nashville, TN

At the end of this workshop you will understand how to use the content contained in customer complaints for continuous improvement, prioritizing your To-Do list, and turning from reactive to proactive.
You will also learn the proven method for de-esclating an upset customer and making them a loyal customer for life!
The program starts at 7:30 AM with coffee and light breakfast. Workshop begins promptly at 8:00 AM.
Attendees leave with a workbook of repeatable exercises and references, monthly tips
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Location & Nearby Info
Hampton Inn Green Hills
2324 Crestmoor Rd.
Nashville, TN 37215
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