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Mount Pleasant, SC

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Venue Type Historic
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Lighthouse on the Creek

100 Church St., Mount Pleasant, SC, 29464

Created by clmullis

Location & Nearby Info
Lighthouse on the Creek
100 Church St.
Mount Pleasant, SC 29464
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Reviews & Comments
Jun 05, 2013 - UnhappyCamper
Great Venue, poor customer service

First, let me say that the location and venue itself are beautiful. My wedding guests raved about the view of the creek and fun atmosphere (tables and dance floor indoors, bar and patio outside). The bartenders were provided by Red's Ice House next door, and did a wonderful job.

My complaint is with the Lighthouse's venue coordinator, who was unfriendly to deal with and unreachable during normal business hours a just few days before the event. I needed to make a change to the bar service hours, but could not get a return phone call or email for more than two days. Only after I went to the lighthouse in person and knocked on a window was I able to make this change. And only then did I receive a brief response to one of my emails "Everything must be out by midnight..."

Having just spent several thousand dollars on the venue and bar service, responsive customer service is a very reasonable expectation. On the day of the event, I received an unpleasant phone call FIVE minutes after the doors were open demanding to know where our day of event coordinator was, meaning the venue expects responsiveness from her customer. Further dealings with the venue were similarly unpleasant, excuses were thrown out liberally on the lack of customer service availability, and the coordinator was disrespectful/ condescending in our dealings.

While I would hold another event here, I would ensure I had someone different to coordinate with.

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