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Morris Plains, NJ

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Age Suitability None Specified
Category Other

External Communications and Customer Service Skills

Wednesday, Jun 26, 2013 9:00a
Njmep Morris Plains, NJ

Good communications skills improve customer relations. This workshop, presented by Christopher D'Marco of Change & Response Strategies, will help participants develop first-class competencies in meeting the service needs of their customers while understanding and adapting to the customer’s behavior. Topics covered include:

Identifying service excellence and blocks to successful performance and customer service
Doing a customer service analysis
Identifying key customer service skills
Recognizing
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Njmep
520 Speedwell Ave.
Morris Plains, NJ 07950
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