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Age Suitability None Specified
Category Other

New Date: Integrating the Voice of Your Customer Into Your Baldrige Process

Friday, Jun 14, 2013 7:30a

(Note: new date)
The Baldrige process is a critical process to drive your organization’s success, improving your sustainability and helping you to become more innovative.
Successful Baldrige companies base their program on a solid Voice of the Customer (VOC) effort, providing these companies with the knowledge they need to improve their effectiveness. Learn how great companies use their VOC programs as the foundation for innovation.
In this session you will learn to:
Identify sources of customer
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