day workshop in Melbourne with Dr. Louise Mahler: Handling difficult situations

 
Handle Difficult Situations Like a Pro
 
Do you dread dealing with emotional people and difficult situations?
Do these people take up lots of your time and drain your energy?
Do you come away these situations wishing you had handled them better, but not knowing how?
 
Difficult situations and emotional people can be a big drain on our resources and our energy.  Unresolved situations and emotions fester, and create bad feelings and continued stress for all involved.  But this does not have to be… Show more so.
 
In this brand new half day workshop, Dr Louise Mahler will take you on a journey of her proven process for transforming difficult situations anytime, anywhere.  
 
You will learn the steps, the words and most importantly the non-verbals to shift people from intense emotion and upset, to feeling heard.  Then you can constructively forge a path forward that leaves the old dysfunctional situations behind.
•                Learn the proven 3 step process to diffuse difficult situations
•                Discover where you have been going wrong and why
•                Develop your strategy for expressing empathy authentically
•                Find out what never to say to an emotional person and replace it with
  well-structured  wording
•                Discover your personal habits under duress and whether they
  communicate defensiveness, aggression, aloofness, or defeat- then
  learn how to change them.
 
By learning and applying the keys to handling difficult situations and emotional people, you will:
•                Save time managing people and handling difficult situations
•                Increase company and customer loyalty
•                Develop increasing levels of resilience
•                Feel happier about who you and how you handle yourself
•                Get on with the important things in business and life
 
Become the person in your business, organisation or family who resolves difficult situations.  This workshop is a perfect follow on to our presentation skills courses, and ideal for anyone who works with, serves or manages people.  Limited places. Reserve your place today.
 
 

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