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Malvern, PA

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CANCELLED: Root Cause Analysis ES 244

Tuesday, Mar 18 8:30a

ASQ Philadelphia - Root Cause Analysis, ES 244
Instructor: Roy Kinkaid
IACET CEU: 0.65, ASQ RU: 0.7 Prerequisite: None required

Proposed Benefits:
Participants are taught tools (Fishbone Diagram, 5 Whys, Is/Is Not Matrix) and techniques to determine the root cause of problems faced in any organization (manufacturing, service, healthcare, education) that result in customer dissatisfaction, waste and excessive cost.
In this one-day session, participants will learn an effective strategy and how to
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