Hollywood Cinemas 7

I went to movies 8:05pm showing on 8-4-10. Bought a Bucket popcorn and Large Drink for the same day free refill. But when I went to get my free refill after 9pm the concession stand was closed. So I went to another movie 8:35pm 8-8-10 and asked about getting my free refill since they didn't do it the day I wanted it. The management said I couldn't if I didn't have a receipt. Well at the concesions stand they don't usually give receipts and I didn't know they were going to close at 9pm.(This fact is not posted in any spot that I saw). I did have my previous movie reciept showing the time of the movie. Management refused to give me a free refill even at threat of disatisfying a customer to the point of never coming here again. I then asked for the owners number. He gave me Mr. "Vishu's" (not sure of spelling or pronunciation) phone number 504-915-9087. So I called him, and he said thier policy was that they closed concessions at 9pm. I asked him where is that info posted. Basically he didn't care that his policy wasn't posted, and asked me to check the policy at other theaters. I asked him if he would honor the refill to keep a customer, and he said no. I told him he lost my business. The only sign I saw was same day refills, not same day refill till 9pm.

Avoid this place like the plague!! STAY AWAY FROM THIS VENUE. THE OWNERS AND EMPLOYEES DON'T CARE, SHOW THEM WE DON'T EITHER. It has deteriorated substantially since becoming Hollywood. On 7/3/10 went to see Karate Kid with my 8 year old. The picture was not set on the screen correctly, couldn't see the subtitles for chinese language parts. Told an employee, it was fixed. Then the A/C quit. No air for more than half of movie. IN JULY!!! Movie finally over, went to manager to complain. He said that the "OWNERS" don't care enough to want to fix or correct anything, so there is nothing he can do. No "I'M SORRY", no "I'LL DO WHAT I CAN TO FIX", nothing. His basic answer was, Oh well. If you don't like it don't come back... SO I WON'T. My daughter and I do movies every weekend. It's our Saturday out - dinner and a movie. But it won't be in Laplace, closest to my home!! I will go to Metairie from now on.