Non-Violent Crisis Intervention

Today's work environment is more stressful than ever. Consequently, it's a good idea if as many supervisors and employees as possible learn skills that build a level of confidence to effectively deal with irrational, angry, hostile people both internal and external to the workplace. With an organized understanding of how behaviors escalate and how to safely respond to those behaviors, employees become part of a solution rather than a contributing factor to the chaos of crisis situations.