Experience Design: Intentional Design of the Holistic Customer Experience
Wednesday, Nov 5 12:00p
Open Works
Greenville,
SC
At the core of human-centered design is, well, humans. Real people who have real needs and aspirations. Unfortunately, far too many innovation efforts, both internal and external, focus on a new product, or service, or process, without clearly understanding and articulating the experience they want people to have as a result.
But it doesn’t have to be that way. Simply by starting with the question, "What experience do we want our customers (or employees, volunteers, board members, etc.) to have?",… Show more
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