Lunch and Learn: IT Service Management
We are pleased to announce our next Young AFCEAN Event will be an IT Service Management session presented by Mr. Mike Tharp. This session entitled IT Service Management: Making IT Work will provide the audience an overview of ITIL and ISO 2K, how they are comparable and how they can be applied in part and in whole. Perhaps most importantly, we will also discuss the practical application of these models and best practices that can be used on a day to day basis.
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