UNC Charlotte-Business Process Management and the Balanced Scorecard
The key to solving this "Process Paradox" is to link & align business process management with strategic planning so that improvements truly impact the long-term health of an organization. Companies & organizations in both the public & private sectors that leveraged process or technology innovation to achieve business growth have discovered the processes that are most critical to fulfilling their strategic objectives & leveraged these to make processes true strategic differentiators.
Created by UNCCExAP
320 E. Ninth St.
Charlotte, NC 28243
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