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Charlotte, NC

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UNC Charlotte-Measuring and Improving Processes

Thursday, Mar 7, 2013 9:00a to 4:30p

Improving processes begins with the customer – internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Before relying on advanced Six Sigma techniques, significant process learning can be achieved using tools such as trend charts, Pareto charts, histograms and fishbone diagrams.

Created by UNCCExAP

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