Nectar Desserts

Yesterday evening two of us came by to have a great desert at a place that we have frequented a few times. As we came in we were glad to see that there were 3 tables open so we thought we would be seated right away, apparently because of “efficiency” we were not. After a few minutes of waiting and not even being approached, a lady behind the counter, not a server I may add, said it would be just a few minutes. After the owner came out and talked to some friends that came in after us, and proceeded to pass right by us to take some tea out, I saw what was happening. After another couple minutes one of the waitresses finally approached us and said it would be just a couple more minutes. We sat down and waited. A group of 5 then came up the stairs and were about to seat themselves; at that point I mentioned that they had to be seated by the staff. To my astonishment they were immediately approached by the waitress and taken to a table, leaving 2 tables still open. Another couple minutes past when the owner approached us and said “thank you for graciously waiting”. Because of a “policy” to be as “efficient” as possible the restaurant only sits larger parties at tables that would accommodate them and to have paying customers of only two waiting for a table of two rather then having paying customers generating revenue for them. I would like to see a single restaurant in Calgary where this same lady would wait for a table to open that would accommodate a table for two while open, unreserved tables remained unoccupied.

I fail to see how having two customers leaving the restaurant is “efficient”, just in case a larger table may come in. If a larger party were to arrive and saw all the tables full, they would wait or come back at another time. Instead Nectar Desserts would rather have empty tables saved just in case and have a party of two leave, never to return.

Very poor practice!