Basic Conflict Resolution Training
This highly interactive training is specifically designed to equip individuals with the necessary skills in working with diverse conflict styles, diffusing anger and managing conflict effectively. This workshop will cover: active listening; verbal & non-verbal communication; validating feelings; restating/rephrasing; using neutral open-ended questions; and techniques to diffuse anger. For more information about this training please visit our website at www.mediation-omc.org.
Created by OMC2009
550 Hulet Dr.
Bloomfield Hills, MI 48302