Help Desk 101 + Spiceworks 202: Birmingham, AL

Welcome to Spiceworks University!
We're looking forward to bringing the following two great classes to your 'hood - we hope you'll join us for one or both! Make sure to register by the Early Bird date (shown above in the ticket section) to get the best price.
MORNING Class -- Help Desk 101: How to Run a Rockin' Help Desk ( 8am - 12pm )
In this four-hour class, taught by a full-fledged It pro, you’ll snag tools, templates, and tips for managing an effective Help Desk. Not only will you open up time… Show more you didn’t even know you had, you’ll prove once again that you’re worth your weight in gold.
Check out the full class description >>
Afternoon Class -- Spiceworks 202: Help Desk Deep Dive ( 1pm - 5pm )
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? By attending this four-hour class, you'll learn how to take full advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
Check out the full class description >>
Wondering what to take? The main focus of Spiceworks 202 is how to really get the most out of the Spiceworks application to manage your help desk, while Help Desk 101 is all about best practices and tools for running an effective help desk (no matter what software you use!). We've purposely paired these classes to give you a complete run-down on running an effective help desk (and using Spiceworks to do it!).
Questions?
Please direct all questions and comments to SpiceTrainer Jim Kubicek
Jim is already a fixture in the Georgia-based Spiceworks community as the SpicePioneer heading up the Atlanta SpiceCorps. With 26+ years of It experience, he's the perfect It pro to bring you up to speed on Spiceworks.
Find him on the community: Jim Kubicek's Profile

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