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Ashland, MA

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Age Suitability None Specified
Category Networking

HDI New England October meeting featuring guest speaker Carlos Casanova

Wednesday, Oct 2, 2013 6:00p

Join us for our October meeting, featuring guest speaker Carlos Casanova presenting "Change your Problem . . or was that an Incident?"
"Change your Problem . . or was that an Incident?"
Speaker: Carlos Casanova
The Service Desk personnel work tirelessly to restore service to their customers. Sometimes they can do it without much support, but other times the need to engage the assistance of various other groups and process areas. In the presentation, we will first establish a common footing of what
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