Customer Service Express Workshop

Sep 11, 2012
Nov 14, 2012
Feb 11, 2013
Apr 25, 2013
Jun 11, 2013

Location:
Zingerman's Southside: 3728 Plaza Drive, Ann Arbor, Michigan 48108

Cost:
$295/person

Includes:
Tuition
Instructional materials
Light breakfast and plenty of coffee

Board the ZingTrain Customer Service Express!

Highly interactive and engaging, this 4-hour workshop provides an overview (or refresher) of Zingerman’s approach to customer service with plenty of opportunities for discussion… Show more and hands-on practice.

By the end of this workshop, participants will be able to:

Explain Zingerman’s approach to customer service and how it can be adapted to work in their organizations.

Use a variety of new tools and techniques, including role-plays, to supplement and reinforce existing customer service training for front-end staff.

Call upon a network of peers to help get past roadblocks.

The focus of the session is on identifying the key elements that contribute to a culture of great service. We share our tools and techniques for customer service improvements, and class materials include examples from Zingerman’s internal staff training.

Our training facility is located in the heart of Zingerman’s Southside campus, just a scone’s throw away from the retail locations of Zingerman’s Bakehouse, Zingerman’s Creamery, and Zingerman’s Coffee Company. We don’t actually advocate throwing scones at them, but you can stop by to pick up lunch, a cappuccino, or a half pound of fresh cream cheese after the workshop!

The cost per person is $295, which includes a coffee, pastry, and all course materials. Oh, and did we mention free parking?

Call 734-930-1919 now with any questions, and to reserve your seat, or register online now!

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